IncaSpin Casino Privacy Policy

At IncaSpin Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at incaspin.com. We encourage you to read this document carefully before registering an account or using any features available on our platform. By using our services, you acknowledge that you have read and understood this policy.

Our IncaSpin Casino platform is operated by Legasta Technologies SRL, a company incorporated under the laws of Costa Rica, company number 3-102-921383, with a registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Thirty Three Five. We hold an online gaming licence (No. 0000058) issued by the Tobique Gaming Commission.

1. Information We Collect

When you register and use our services at IncaSpin Casino, we collect various categories of personal information. We gather this data to provide you with a safe, secure, and personalised gaming experience.

Registration and Account Data

• Your full name, date of birth, and nationality
• Email address, password, and optional promotional code entered at sign-up
• Residential address, phone number, and country of residence
• Identity verification documents (passport, national ID, proof of address)

Financial and Transaction Data

• Payment method details including card numbers, e-wallet accounts (Skrill, Neteller, Jeton), and cryptocurrency wallet addresses
• Deposit and withdrawal records, including amounts, timestamps, and currencies used
• Information related to your use of incaspin withdrawal processes and cashout requests

Technical and Usage Data

• IP address, device identifiers, browser type, and operating system
• Log data, session duration, pages visited, and features accessed
• Data generated through your use of the IncaSpin app or progressive web app installed from your browser
• Gameplay history, wagering patterns, bonus activations, and incaspin login activity

Communication Data

• Messages exchanged with our 24/7 live chat support team
• Emails sent to support@incaspin.com or disputes@egis-adr.com
• Records of promotional communications and your consent preferences

2. How We Use Your Information

We at IncaSpin Casino process your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent. We use the information we collect for the following purposes:

• To create and manage your account and verify your identity in compliance with anti-money-laundering regulations
• To process deposits and withdrawals, including managing payment method matching and enforcing our 3x playthrough requirement as an anti-money-laundering measure
• To administer bonuses, free spins, and promotional offers, including our Welcome Package of up to EUR 2,750 + 275 Free Spins and the High Roller Bonus
• To operate our loyalty programme across Bronze, Silver, Gold, and Platinum ranks and deliver rank-based benefits
• To enforce our responsible gambling tools, including cooling-off periods, self-exclusion, and session limits
• To detect and prevent fraud, bonus abuse, and unauthorised access, including the use of VPN services which are prohibited under our terms
• To comply with applicable laws and cooperate with regulatory authorities, including the Tobique Gaming Commission
• To send you transactional communications and, where you have opted in, marketing materials about incaspin bonus code offers, tournaments, and promotions
• To improve and personalise the features of our platform, including the Realtime Gamification and Loyalty Suite

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our platform at incaspin.com. These help us recognise returning users, maintain your session after incaspin casino login, and analyse how our site is used. We deploy strictly necessary cookies to ensure the platform functions correctly, as well as analytical and marketing cookies where you have provided your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site, including the IncaSpin Casino app experience available as a progressive web app.

4. Data Sharing and Third Parties

Our IncaSpin Casino operations involve working with a number of trusted third parties. We do not sell your personal data. However, we may share information in the following circumstances:

• Game providers: We share necessary session data with our software partners, including Pragmatic Play, Evolution, BGaming, Microgaming, NetEnt, Endorphina, BetSoft, and others listed in our game library, to facilitate gameplay
• Payment processors: We pass required financial details to Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Jeton, bank transfer providers, and cryptocurrency networks to process your transactions
• Regulatory and legal authorities: We disclose data when required by law, court order, or at the request of the Tobique Gaming Commission
• Dispute resolution: We may share data with our alternative dispute resolution provider, reachable at disputes@egis-adr.com, when a complaint is escalated
• Service providers: We engage third-party vendors for fraud detection, identity verification, customer support, and analytics, all bound by data processing agreements

5. Geo-Restrictions and Eligibility

We do not accept players from certain jurisdictions. Our restricted territories include the United States, United Kingdom, Netherlands, Russia, and numerous other countries listed in our Terms and Conditions. We collect location data — including IP address and declared country of residence — to enforce these restrictions and ensure we do not provide services to players in prohibited regions. If we discover that an account has been opened from a restricted jurisdiction or through a VPN, we reserve the right to suspend the account and void any associated balances.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial records, identity verification documents, and transaction histories may be retained for a minimum of five years following account closure in accordance with anti-money-laundering legislation. Where data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your country of residence, you may have the following rights in relation to the personal data we hold about you:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to limit how we process your information in specific situations
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format
• Right to object: You may object to the processing of your data where we rely on legitimate interests as our legal basis
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at support@incaspin.com. We will respond to all requests within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. We use industry-standard encryption for data in transit and apply strict access controls within our organisation. However, no system can be guaranteed as entirely secure, and we encourage you to keep your inca spin login credentials confidential and to contact us immediately if you suspect any unauthorised activity on your account.

9. Responsible Gambling and Data

We process personal data in connection with our responsible gambling tools. This includes recording self-exclusion requests, cooling-off periods, and deposit limits. We note that if you are in a cooling-off period at the time of a win, no prize will be awarded — and we retain records of such restrictions to ensure they are properly enforced across our systems. If you need support, please contact us at support@incaspin.com or visit our Responsible Gambling section directly on our platform.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. All users must confirm they are of legal age during the registration process. If we become aware that we have collected data from a minor, we will delete it immediately and close the associated account.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on incaspin.com. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our team is available 24/7 via live chat on our website, or you can email us directly at support@incaspin.com. For formal dispute resolution enquiries, please write to disputes@egis-adr.com. We are committed to addressing your concerns promptly and transparently.